Key Takeaways: Empathy and validation are essential skills that can be learned and practiced to strengthen relationships, foster trust, and build healthier communities. True validation doesn’t require agreement, it’s about acknowledging another’s feelings and experiences through listening, reflection, affirmation, and, when welcomed, offering insight. Effective validation practices include giving full attention, avoiding quick fixes, using empathetic language, and showing genuine interest in both staff and donor interactions. Presence matters more than perfection, people want to feel seen, heard, and understood, and that emotional safety opens the door for meaningful connection and collaboration. “Empathy and validation is a muscle. It's a practice. It's something we practice every day." “Our greatest need is to feel seen and understood... if you want people to see it your way, the best way to do it is to see it their way first.” “Listen without interrupting. Focus your full attention. Resist the urge to fix and solve. Give the person space to express themselves fully.” - Maryanne Dersch Ask for and receive all you want, need and deserve without feeling rejected, ineffective, or pushy. Learn to manage your mindset, lead yourself and others more effectively and have the meaningful conversations that drive your most important work. Get your free starter kit today at www.theinfluentialnonprofit.com Connect with Maryanne about her coaching programs: https://www.courageouscommunication.com/connect Book Maryanne to speak at your conference: https://www.courageouscommunication.com/nonprofit-keynote-speaker
Key Takeaways:
“Empathy and validation is a muscle. It's a practice. It's something we practice every day."
“Our greatest need is to feel seen and understood... if you want people to see it your way, the best way to do it is to see it their way first.”
“Listen without interrupting. Focus your full attention. Resist the urge to fix and solve. Give the person space to express themselves fully.”
- Maryanne Dersch